Plant Doctor Support

Plant Doctor support is by email at hello@askplantdoctor.com, for questions, a wrong assessment or trouble with a purchase. Include the email address you signed in with. We aim to reply within a few days.

Subscriptions

Plant Doctor Pro is billed by Apple through the App Store in four plans: Weekly $5.99 with a 3-day free trial, Monthly $4.99, Yearly $29.99 and Lifetime $29.99 (US prices). Apple handles cancellations and refunds, and deleting the app does not cancel a subscription.

• Restore a purchase: Settings → Subscription → Restore purchases, signed in to the same account you bought it on.
• Cancel or change your plan: purchases are handled by Apple. On iPhone open Settings → your name → Subscriptions → Plant Doctor. Deleting the app does not cancel a subscription.
• Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.

Your account and data

• Access, correct or export your data: Settings → Privacy → Download my data saves a copy of your account data as a file. You can correct your name in Settings → Account → Edit profile, and edit your plants and notes in the app. For anything else, email us from the address on your account and we will respond within one month.
• Delete your account: Settings → Account → Delete account. This removes your account, scans, photos, plants, notes, reminders and usage data. It does not cancel an App Store subscription.
• Turn analytics on or off: Settings → Privacy → Analytics. Analytics are off unless you allow them.
• Privacy Policy: Privacy Policy
• Terms of Use: Terms of Use
• Open-source licences: Licences

How reliable is a Plant Doctor assessment?

A Plant Doctor assessment is an AI estimate made from one photo, not a lab test or an expert inspection, and it can be wrong. From app version 1.0.12 the photo is assessed by Anthropic's Claude (earlier versions use OpenAI), and each result shows how confident the model is. Plant Doctor has not published an accuracy rate. For plants that matter commercially, or anything you might eat, check with a qualified expert. More on how assessments are made: About Plant Doctor.